Terms & Conditions
Welcome to Grodo, By accessing or using our website, services, or purchasing our digital or framed wall art products, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully. If you do not agree with these terms, please do not use our site or purchase our products.
1. General Information
Grodo is a sole proprietorship based in Houston, Texas, USA, providing digital wall art, printable posters and framed art prints. These Terms & Conditions govern your use of our website, digital downloads, and any physical products purchased through our store.
By using our website or services, you confirm that you are at least 15 years old or have parental consent to make purchases. All information provided on our website is for informational purposes and may be updated without prior notice.
2. Products and Services
We offer the following products:
• Digital Downloads: High-resolution files for personal use.
• Printable Posters: Instant downloads optimized for standard print sizes.
• Framed Wall Art: Professionally printed and framed art delivered worldwide.
We aim for accurate product representation; however, colors may vary due to screen differences or printer settings.
3. Ordering and Payment
When you place an order, you confirm that the information provided is accurate and complete. All purchases are subject to product availability. Prices, promotions, and shipping rates may change without notice.
We accept the following payment methods:
• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal, Apple Pay, Google Pay
• Stripe, Klarna (where available)
Cash on Delivery (COD) is not available for any orders, including international shipping.
4. Shipping and Delivery
Grodo ships to over 165 countries worldwide. Products are fulfilled via Printful inc, our trusted fulfillment partner. Estimated fulfillment and delivery times are as follows:
• Digital Downloads: Available immediately after purchase.
• Framed Wall Art: 2–5 business days for fulfillment. Delivery varies by destination:
• USA: 1–5 business days
• Europe: 7–8 business days
• Worldwide: 9–12 business days
Shipping charges are calculated at checkout based on destination, product size, and weight.
Note: During peak seasons, delivery times may vary. Tracking information is provided for all shipped orders.
5. Returns, Refunds, and Complaints
Due to the custom nature of our digital and personalized products, we cannot offer standard returns or refunds. Refunds or replacements are provided only for:
• Damaged or defective framed wall art
• Technical issues with digital downloads (e.g., corrupted files)
To request a replacement or report an issue, contact help@mygrodo.com (mailto: help@mygrodo.com) with your order number, a detailed description, and photos if applicable. We aim to respond within 24 hours.
6. Intellectual Property
All content on Grodo, including images, graphics, designs, and text, is protected under copyright laws. You may not copy, reproduce, or distribute any content for commercial purposes without explicit permission.
Purchased digital downloads are licensed for personal use only. Reselling, redistribution, or commercial use is strictly prohibited.
7. User Responsibilities
By using Grodo’s services, you agree to:
• Provide accurate and complete information when ordering
• Use digital downloads for personal use only
• Respect copyright and intellectual property rights
• Avoid fraudulent activity, including payment disputes or misuse of discount codes
8. Limitation of Liability
Grodo is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products. We strive for accuracy and quality but are not responsible for variations in printing, screen display, or delivery delays beyond our control.
9. Privacy Policy
Your personal information is protected according to our Privacy Policy. By using our services, you consent to the collection, processing, and storage of your data as outlined in the policy.
10. Governing Law
These Terms & Conditions are governed by the laws of the United States, specifically Texas, and any disputes will be resolved under the jurisdiction of local courts in Houston.
11. Modifications
Grodo reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.
12. Contact Us
If you have questions regarding these Terms & Conditions, contact our team:
Email: help@mygrodo.com
Live Chat: Available Monday–Friday, 9:00 AM–4:00 PM (Houston, TX)