Return & Complaint
Return Window: 10 Days from the delivery date
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@mygrodo.com Please note that returns will need to be sent to the following address: Grodo Inc. 105 W Cavalcade Street B, Houston, Texas 77009, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@mygrodo.com
(Return Shipping: Customer is responsible for return shipping costs)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 2 business days have passed since we’ve approved your return, pl
ease contact us at help@mygrodo.com
Do I have a right of withdrawal?
As our posters and framed Wall Art are custom-made or personalized using your images, we generally cannot offer a standard right of withdrawal because these items cannot be resold. For framed products, however, if you wish to return them, please contact us at help@mygrodo.com (mailto: help@mygrodo.com)
What should I do if I am not satisfied with my product?
We want every customer to be happy with their purchase. If you feel your poster, framed print, or wall art does not meet your expectations, please email us with the following information:
• Order number
• A detailed description of the issue (for example, colors not as expected, text errors, image clarity problems)
• Clear photos of the poster or framed print
Our customer service team will respond promptly and aim to resolve your concern by offering a replacement print that meets your expectations.
What should I do if the product is damaged?
If your framed art or printed poster arrives damaged, contact us immediately at help@mygrodo.com (mailto: help@mygrodo.com) with:
• Order number
• Description of the damage
• Photos showing both the product and its packaging
We will assist you quickly to replace or repair the damaged item.