Return & Complaint
Do I have a right of withdrawal?
As our posters and digital prints are custom-made or personalized using your images, we generally cannot offer a standard right of withdrawal because these items cannot be resold. For framed products, however, if you wish to return them, please contact us at help@mygrodo.com (mailto: help@mygrodo.com) Note that we may charge a shipping fee of $15 per parcel to cover return shipping costs.
What should I do if I am not satisfied with my product?
We want every customer to be happy with their purchase. If you feel your poster, framed print, or digital download does not meet your expectations, please email us with the following information:
• Order number
• A detailed description of the issue (for example, colors not as expected, text errors, image clarity problems)
• Clear photos of the poster or framed print
Our customer service team will respond promptly and aim to resolve your concern by offering a replacement print that meets your expectations.
What should I do if the product is damaged?
If your framed art or printed poster arrives damaged, contact us immediately at help@mygrodo.com (mailto: help@mygrodo.com) with:
• Order number
• Description of the damage
• Photos showing both the product and its packaging
We will assist you quickly to replace or repair the damaged item.