FAQs
At Grodo, we’re committed to making your Afrocentric wall art shopping experience simple, smooth, and enjoyable. Below, you’ll find answers to the most common questions about our digital printable art, Black woman wall art, and framed décor.
This helpful guide is designed to give you quick, clear solutions—whether you're exploring melanin art prints, downloading digital files, or decorating your space.
1. Do I have a right of withdrawal?
As our posters and wall art prints are custom-made or personalized using your images, we generally cannot offer a standard right of withdrawal because these items cannot be resold. For framed products, however, if you wish to return them, please contact us at help@mygrodo.com (mailto: help@mygrodo.com). Note that we may charge a shipping fee of $15 per parcel to cover return shipping costs.
2. What should I do if I am not satisfied with my product?
We want every customer to be happy with their purchase. If you feel your poster, framed print does not meet your expectations, please email us with the following information:
• Order number
• A detailed description of the issue (for example, colors not as expected, text errors, image clarity problems)
• Clear photos of the poster or framed print
Our customer service team will respond promptly and aim to resolve your concern by offering a replacement print that meets your expectations.
3. What should I do if the product is damaged?
If your framed art or printed poster arrives damaged, contact us immediately at help@mygrodo.com (mailto: help@mygrodo.com) with:
• Order number
• Description of the damage
• Photos showing both the product and its packaging
We will assist you quickly to replace or repair the damaged item.
4. Can I request a custom design?
Yes! You can upload your own images or request specific design modifications. Our design team will work with you to create personalized wall art. Custom designs are non-refundable and cannot be resold.
5. How long does shipping take for framed wall art?
Shipping times vary depending on your location:
USA-Wide Shipping Now Available.
• USA: 5–7 Business days
Please note that during peak seasons, shipping may take slightly longer. We provide tracking details for all shipments.
6. Can I change my order after purchase?
For framed prints, contact us immediately at help@mygrodo.com (mailto: help@mygrodo.com). If the order has not yet been printed or shipped, we may be able to accommodate changes
7. How do I contact Grodo Customer Service?
You can reach us anytime:
Email: help@mygrodo.com mailto: help@mygrodo.com
Live Chat: Monday – Friday, 9:00 AM – 4:00 PM (Houston, TX)
We aim to respond within 24 hours for all inquiries.
If your question is not listed here, please feel free to contact our team. We are committed to helping you find the perfect wall art for your home or office!