FAQs
At Grodo, we aim to make your wall art shopping experience as smooth and enjoyable as possible. Below you'll find answers to the most common questions from customers about digital downloads, printable art and framed wall art. This guide is designed to help you quickly find solutions, but if you need further assistance, our customer care team is always ready to help.
1. Do I have a right of withdrawal?
As our posters and digital prints are custom-made or personalized using your images, we generally cannot offer a standard right of withdrawal because these items cannot be resold. For framed products, however, if you wish to return them, please contact us at help@mygrodo.com (mailto: help@mygrodo.com). Note that we may charge a shipping fee of $15 per parcel to cover return shipping costs.
2. What should I do if I am not satisfied with my product?
We want every customer to be happy with their purchase. If you feel your poster, framed print, or digital download does not meet your expectations, please email us with the following information:
• Order number
• A detailed description of the issue (for example, colors not as expected, text errors, image clarity problems)
• Clear photos of the poster or framed print
Our customer service team will respond promptly and aim to resolve your concern by offering a replacement print that meets your expectations.
3. What should I do if the product is damaged?
If your framed art or printed poster arrives damaged, contact us immediately at help@mygrodo.com (mailto: help@mygrodo.com) with:
• Order number
• Description of the damage
• Photos showing both the product and its packaging
We will assist you quickly to replace or repair the damaged item.
4. How do I download digital wall art?
Once your purchase is complete, your digital files are available in your order confirmation email or in your Grodo account on our website. Download links will be active for 30 days from the purchase date. If you encounter any issues, please contact help@mygrodo.com (mailto: help@mygrodo.com)
5. What file formats and sizes are provided for digital downloads?
We provide high-resolution JPEG and PDF formats suitable for home printing and professional printing services. Files are optimized for standard print sizes such as A4, A3, 8x10 inches, and more. Detailed dimensions are included in your order confirmation.
6. Can I request a custom design?
Yes! You can upload your own images or request specific design modifications. Our design team will work with you to create personalized wall art. Custom designs are non-refundable and cannot be resold.
7. How long does shipping take for framed wall art?
Shipping times vary depending on your location:
• USA: 3–5 business days
• Europe: 7–9 business days
• Worldwide: 8–12 business days
Please note that during peak seasons, shipping may take slightly longer. We provide tracking details for all shipments.
8. Can I change my order after purchase?
For digital downloads, we cannot modify the files once the order is completed. For framed prints, contact us immediately at help@mygrodo.com (mailto: help@mygrodo.com). If the order has not yet been printed or shipped, we may be able to accommodate changes.
9. Why is my digital download blurry or low resolution?
All digital files are provided in high resolution. If your file appears blurry, it may be due to:
• Incorrect print settings
• Resizing the image improperly
• Using low-quality printers
Contact help@mygrodo.com (mailton: help@mygrodo.com) with your order number and a description, and we will help troubleshoot the issue.
10. Can I resell or share the digital files?
No, all digital downloads are personal use only. Sharing or reselling files is strictly prohibited.
11. How do I contact Grodo Customer Service?
You can reach us anytime:
Email: help@mygrodo.com mailto: help@mygrodo.com
Live Chat: Monday – Friday, 9:00 AM – 4:00 PM (Houston, TX)
We aim to respond within 24 hours for all inquiries.
If your question is not listed here, please feel free to contact our team. We are committed to helping you find the perfect wall art for your home or office!