Privacy Policy
Welcome to Grodo. This Privacy Policy explains in a clear and descriptive way how we collect, use, store and protect your personal information when you browse our website, purchase our digital art prints, download printable wall decor, or order framed wall art for delivery worldwide. Because we operate from Houston, Texas as a privately‑run sole proprietorship, we take responsibility for your data seriously and follow privacy rules applicable to U.S. law as well as respect the principles of GDPR for customers who visit or order from outside the United States.
What Personal Information We Collect and Why
When you interact with Grodo — whether you are just browsing wall art, adding products to cart, downloading digital files or placing an order — we may collect information such as your name, email address, billing and shipping address, order history, downloaded file names, IP address, and device data. We collect this information for essential reasons such as completing your purchase, delivering your order, identifying fraud, providing customer support, sending transactional updates, and improving the browsing experience for future visits.
We also collect technical data through cookies and analytics tools when you view our pages, click on products, interact with emails, or engage with our advertisements. This helps us understand which categories of artwork (e.g. Scandinavian prints, minimalist boho wall art, modern framed art or digital posters for living room décor) customers are most interested in, so we can improve recommendations, refine our catalog, and offer more relevant promotions.
How We Obtain This Data
Information is collected directly from you when you place an order, contact us, subscribe to our newsletter or request support. In addition, certain data is collected automatically via analytics, advertising pixels and cookies when you browse our store or click on marketing links. We also receive limited, secure information from payment processors (for example PayPal or Shopify Payments) to confirm transactions. No complete card numbers are ever visible to us.
How and For How Long We Use Your Data
We use the information mainly to process and fulfill your order, verify successful digital delivery, ship framed pieces when ordered, communicate order status, answer your questions, and prevent fraud or misuse of discount codes. We may also send curated wall art recommendations and exclusive offers if you have subscribed or if you have made a purchase and have not opted out of marketing.
Order‑related data is kept for as long as legally required for accounting and tax compliance. Customer service conversations are generally stored for up to 12 months to help resolve follow‑ups. Marketing‑related data is retained only as long as you allow it, and you may unsubscribe at any time.
When We Share Information
To operate our store, we sometimes need to share limited information with trusted third‑party processors such as Shopify (store hosting), payment partners (Shopify Payments, PayPal, Stripe), analytics providers (Google Analytics, Meta Ads), and email software used to send order confirmations and newsletters. These partners process data on our behalf under strict security controls. We do not sell personal data to anyone.
International Access
Since Grodo ships framed wall art worldwide and sells digital wall art globally, your data may be accessed by providers located in or outside your country. Regardless of location, we insist that appropriate security and contractual protections are in place before any data is handled.
Security
We protect your information using encrypted HTTPS connections, PCI‑compliant payment gateways, access controls and other industry‑standard safeguards. Although no method is absolutely risk‑free, we continuously work to maintain high levels of protection for all personal information shared with us.
Your Rights
You may request access to your data, request correction or deletion (unless we are legally required to retain it), withdraw consent from marketing, or object to certain processing activities. To exercise these rights, simply email us at help@mygrodo.com.
Cookies & Tracking
Cookies allow us to remember your cart, personalize artwork suggestions, measure performance, and offer relevant advertisements. You may disable cookies in your browser, though certain features such as saving cart items or completing checkout may not work as intended.
Changes to This Policy
This policy may be updated as we grow or when laws change. The latest version will always be posted on this page. If major revisions occur, we may communicate them by email.
For privacy questions or data requests: Email: help@mygrodo.com Location: Houston, Texas, United States
Thank you for trusting Grodo — crafted art for modern spaces worldwide.